Responsibilities:● Providing technical support related to the configuration and operation of controllers and building automation systems (via email, phone, chat, and on-site installations at clients’ locations);● Conducting technical training sessions for installers and distributors on our products;● Supporting the sales team in selecting appropriate technical solutions for customers (preparing offers based on project requirements);● Resolving post-sale technical issues and ensuring warranty support for our clients;● Monitoring deadlines and managing the repair and return process of controllers;● Maintaining customer documentation and providing feedback on system usage.
Requirements:● Technical education (automation, electronics, IT, or related fields);● Minimum 1 year of experience in a similar position;● Ability to diagnose and resolve technical problems;● Ability to build strong, positive relationships with customers;● Proactive approach to work and the ability to work in a team;● Proficiency in Polish and English (B2 level or higher);● Category B driving license.
Nice to have:● Experience working with Smart Home systems;● Experience working with microcontrollers;● Knowledge of Ukrainian.
We offer:● Hybrid work model based in Warsaw;● Opportunities for professional development in a fast-growing company with innovative products;● Interesting work in a growing company;● Training and support in the development of technical skills;● B2B contract cooperation.
We invite you to apply!